In the Smokies Chalet and Cabin Rentals

Rental Policies

Office Hours and Location

Our Office is located at 439 Lonesome Valley Rd, Sevierville, TN 37862

Regular Hours:

Monday - Thursday 9:00am to 8:00pm

Friday & Saturday - 9:00am to 9:00pm

Sunday - 2:00-7:00

These hours may vary seasonally, you are welcome to call our office to verify hours for your specific arrival date.

Age Requirements

You must be over 21 years of age to rent any of our properties.

Cleaning

A cleaning charge will be applied to all reservations. Each cleaning charge varies according to cabin size and number of rooms.

Minimum Night Stay

There is a 2 night minimum stay on all properties. During July, October, holidays and special events, the minimum night stay will increase.

Pet Policy

Pets are allowed in a few of our cabins. There is a $50 - $75 non-refundable pet fee, depending on the size of the pet. The number of pets allowed in Pet Friendly units is restricted. Ask a reservationist for details. No pets are allowed in properties not specifically marked as Pet Friendly on our website. Pet Friendly units do not allow dogs larger than 35 pounds. If unregistered pet(s) are found in the unit, you will be asked to leave the premises forfeiting all remaining rent and security deposit. There will also be an additional charge for cleaning the carpet and furniture. The minimum amount charged to your credit card will be $100.00. Pet owner takes full responsibility for damages and/or excessive cleaning caused by their pet.

Cancellation Policy

If reservations are cancelled 30 days prior to arrival, you will receive a full refund less a 25% cancellation fee. If reservations are cancelled within 30 days prior to arrival, there is no refund. You may reschedule with no penalty up to 72 hours prior to arrival.

Key Policy

All keys must be returned to the office. If keys are not returned you will be charged a lost key fee of $15.00 per key. Some of our units come equipped with a key code. If this applies, call the office upon departure and let the staff know that you are checking out.

Payment Policy

Deposit of one nights rental required to secure reservation. Balances are due two weeks prior to arrival. We accept cash, cashiers checks, travelers checks, money orders and all major credit cards. NO PERSONAL CHECKS ACCEPTED WITHIN 30 DAYS PRIOR TO ARRIVAL. Cabins must be paid in full prior to keys being released. Pursuant to TCA 62-13-1047Di: Reservation deposits may or may not be kept in an escrow account prior to arrival.

Refunds

In the Smokies Weddings & Cabin Rentals is a property management company only. All cabins are privately owned, and there will be no refunds given for nonexistence of items, malfunction of any items/appliances, Acts of God, electrical/power/water/cable outages or inclement weather. Refunds will not be given after check-in for any reason.

Local Fire Codes/Maximum Occupancy

Tennessee law provides fines up to $500 and/or imprisonment for defrauding an innkeeper.

Each rental unit lists the number of people the unit will sleep. This is the Maximum Occupancy for that unit. Local fire codes prohibit exceeding maximum occupancy. You must provide our reservation staff member with the number of guests, including children, when making your reservation. If you are found having more guests than you registered for at check-in, you will be asked to vacate the premises and no monies will be refunded.

House parties are strictly prohibited. If we learn of a party, the police will be called, you will be asked to leave, and you will not receive a refund of any funds paid. If warranted by damage, criminal charges will be filed. You will be obligated to pay for damages and any excessive cleaning required as a result of the house party.

Late Arrivals

We suggest if possible arrive before our office has closed for the evening. If you do arrive after normal office hours, we are not responsible if you are unable to find your cabin. We will provide a map and key only. If you are receiving a late arrival packet, you will have to check-in to the office the next day before 11 am or you will be charged a $25 Processing Fee.

Maintenance

In the Smokies Weddings & Cabin Rentals performs regular maintenance on all cabins and makes every effort to keep all amenities in good working order. As in any home, appliances, hot tubs, A/C and heating units, satellite TV, fireplaces, etc. may malfunction on occasion, and while we do not offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as soon as possible during regular business hours. If you check-in after hours or discover a problem after hours, please contact us in the morning (after 9am) at 865-429-1440 unless it is an emergency � such as no heat, water, or electricity.

Regular maintenance hours: 9am - 6pm (Monday - Friday) (Saturday and Sunday - emergencies only)

If you request after hours maintenance for a non-emergency, you will be charged $25 per hour with a one hour minimum charge. (Example: $25 locking yourself out, getting lost going to your unit, etc.)

Check-In/Check-Out

Check-In time is 3:00 pm Eastern Standard time. Every effort will be made to have your unit ready, but during peak season there may be a slight delay. If you arrive before our 3 pm check-in time and your unit has been serviced/is ready for your arrival, you maybe able to check-in early. Each unit is supplied with: small bar of soap per bath, garbage bag(s), 2 rolls toilet paper per bath, 1 small dishwashing detergent, linens for beds, initial supply of towels and washcloths, and basic cookware and dishware. This is only a complimentary supply to assist you through the first day only.

Check-Out time is 11 am Eastern Standard time. As a courtesy to incoming guests, the unit must be vacated by 11 am. Failure to abide by the scheduled check-out time could result in a late check-out fee. Leave the unit in reasonable order, similar to how you found it, or you will be charged an additional Cleaning Fee. See the Guest Information Guide in your unit for check-out procedures.

Fireplaces

Firewood is provided October 1 � March 31, but starter kindling is not provided. All fireplaces, gas or wood are closed April 1 � September 30 (Fireplaces not to be used during these dates). During this closed period, a clean charge of $25 will be assessed if a wood burning fireplace is used. Do not place anything in a gas fireplace and do not move the log configuration.

Pool Tables

Select units have pool tables. Please use care when using the pool table in your unit. There will be a $50 minimum charge to replace broken pool sticks. If the felt on the pool table is damaged a fee of no less than $350 will be charged.

Hot Tubs and/or Jacuzzis

Note: You are using the Hot Tub/Jacuzzi in your unit at your own risk. We do not advise you to use these tubs after consuming alcoholic beverages or if you have existing health problems, including high blood pressure, heart problems, etc. We also advise pregnant women against using Hot Tubs or Jacuzzis. Hot Tub temperatures by law cannot exceed 103 degrees.

Do not use foaming agents (such as bubble bath, etc.) of any kind. They may cause severe damage to the mechanical parts of the tub and you will be charged a cleaning fee of $50 for the removal of the agents. Additionally, you will be charged for any damage to the tub as a result of the foaming agent. For Jacuzzis or whirlpools, please do not turn on the timer switch for the jets until the tub is filled above the jets, for this will air-lock your jets or burn out the monitor, either of which would result in you be billed for the damage. Hot Tub covers are not to be walked on (even by small children), sat upon, or used as sleds. The cost to repair or replace these covers starts around $300.00. You will be charged for damages from misuse.

Inclement Weather

The mountains are very unpredictable starting late November into the months of December, January, February, March and even mid-April. During winter months, four-wheel drive and/or chain-equipped vehicles should be considered. While we will assist you in any way, we do not offer discounts or refunds if you are unable to arrive to your unit because of weather conditions. We cannot provide transportation at any time as the weather and road conditions are clearly beyond our control. There are no refunds or adjustments for inclement weather.

Insects

Guests may occasionally encounter small amounts of lady bugs, flies, bees and etc. Perhaps the most surprising (and alarming) pests you might encounter are the local scorpions. The mountain scorpions are typically not deadly or more dangerous than a bee or wasp, unless you are allergic. Each unit is professionally treated by a licensed pest control service for critters and bugs on a regular basis. However, it is the mountains and occasionally critters do make their way inside. No refunds given in these instances.

Liability

The rental properties are under the management In the Smokies Weddings & Cabin Rentals, who acts only as an agent for the owners. Under no circumstances will In the Smokies Weddings & Cabin Rentals be responsible for any injury, loss, expense, damage, claims, direct or indirect, consequential or otherwise. In the Smokies Weddings & Cabin Rentals is not responsible for lost or stolen items. Guest items which are found will be returned to the rental office. Items can be returned at the guest's expense.

We reserve the right to refuse or discontinue service to any person and /or rescind any contract for accommodations or guest services. All properties are privately owned; In the Smokies Weddings & Cabin Rentals and the homeowner will not be responsible for accidents or injury to guests for loss of money, jewelry or valuables of any kind. If legal action is needed, the guest(s) will be responsible for all legal fees. All cabins are privately owned, so rates, descriptions, bed sizes, furnishings, etc. may change without notice, due to any malfunctions or owner changes. We reserve the right to change rental assignments without notice or liability, in the event the unit is sold or becomes unavailable. Rates, policies, and unit furnishings are subject to change without notice.

Online Booking Policy

I understand when booking online that any cabin listed as "AV" will not receive any discounts. All "AV" online reservations will be adjusted to the normal season rates and I will be charged accordingly. 10% online discount is not valid on last minute specials (rates in green are already discounted)! 10% Discount not valid during Holidays. ALL Discounts will be adjusted and you will be charged accordingly.

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